Privacy policy

Privacy Policy

Last Updated: March 27, 2026

At Fortuna Crystal, operated by Fortunacrystal Limited, we value your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from fortunacrystal.com (the "Site").

1. Information We Collect

When you visit the Site, we collect certain information necessary to process your purchases and improve your experience:

  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: IP address, browser type, time zone, and information about how you interact with the Site (collected via cookies and pixels provided by Shopify and related analytics tools).

2. How We Use Your Information

We use the information we collect to:

  • Fulfill orders (processing payment, arranging shipping, and providing invoices or order confirmations).

  • Communicate with you regarding your orders or inquiries.

  • Screen our orders for potential risk or fraud.

  • Direct Marketing: With your explicit consent, we may send you newsletters or promotional offers about our new crystal collections. You may opt-out of these communications at any time.

3. Sharing Your Information

We share your Personal Information with third parties to help us use it as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Service Providers: We share data with shipping carriers and payment processors to successfully complete your transaction.

  • Compliance with Law: We may disclose your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Your Privacy Rights

Depending on your location (such as the European Economic Area or California), you may have specific rights regarding your personal data:

  • Access and Correction: The right to request a copy of your data or correct inaccuracies.

  • Erasure: The right to request that we delete your personal information.

  • Opt-out of Sale or Sharing: We do not sell your personal data for money. However, you may have the right to opt-out of the sharing of your data for targeted advertising purposes.

To exercise any of these rights, please contact us using the details provided below.

5. Crystal & Wellness Disclaimer

Our crystal and jewelry products are designed to enhance the user’s personal energy and intentions. While we provide descriptions based on crystal traditions and lore, these products do not constitute a warranty, guarantee, or medical prediction. Fortunacrystal Limited does not provide medical advice or treatment. Healing crystals should be used as a complement to other therapies and not as a replacement for medical diagnosis or examination.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Company Name: Fortunacrystal Limited Email: hello@fortunacrystal.com Phone: +86 18061333030 Address: Room 13, 7/F, Por Kun Mansion, 50 Hung To Road, Kwun Tong, Hong Kong